Shipping Terms
Shipping Terms & Information
At Integrity Woven Wire, we are committed to ensuring that your orders are shipped efficiently and securely. Understanding the importance of timely deliveries, we take every precaution to ensure your products arrive in excellent condition. Below, you’ll find important details regarding our shipping process, delivery options, and policies.
Processing & Handling
Orders are typically processed within 1-3 business days, depending on order volume and product availability. Custom or large-scale orders may require additional processing time; we will communicate any extended lead times with you in advance.
Shipping Methods & Carriers
We primarily utilize Less-Than-Truckload (LTL) shipping services to cater to our business customers. LTL shipping allows multiple shipments from different customers to be consolidated into a single truck, optimizing cost-effectiveness and efficiency. For smaller shipments, we may employ carriers like UPS or FedEx. The selection of the carrier depends on the size, weight, and destination of your order. Expedited shipping options are available upon request for an additional fee.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and delivery location of your order. A shipping estimate will be provided at checkout, and for bulk or custom orders, we can provide a detailed quote before finalizing your purchase. Please note that LTL shipments are quoted on a business-to-business, dock-to-dock basis; additional charges may apply for other services required.
Shipping Terms & Information
At Integrity Woven Wire, we are committed to ensuring that your orders are shipped efficiently and securely. Understanding the importance of timely deliveries, we take every precaution to ensure your products arrive in excellent condition. Below, you’ll find important details regarding our shipping process, delivery options, and policies.
Processing & Handling
Orders are typically processed within 1-3 business days, depending on order volume and product availability. Custom or large-scale orders may require additional processing time; we will communicate any extended lead times with you in advance.
Shipping Methods & Carriers
We primarily utilize Less-Than-Truckload (LTL) shipping services to cater to our business customers. LTL shipping allows multiple shipments from different customers to be consolidated into a single truck, optimizing cost-effectiveness and efficiency. For smaller shipments, we may employ carriers like UPS or FedEx. The selection of the carrier depends on the size, weight, and destination of your order. Expedited shipping options are available upon request for an additional fee.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and delivery location of your order. A shipping estimate will be provided at checkout, and for bulk or custom orders, we can provide a detailed quote before finalizing your purchase. Please note that LTL shipments are quoted on a business-to-business, dock-to-dock basis; additional charges may apply for other services required.
Delivery Times
Standard delivery times range from 1-3 business days within the continental U.S. International shipments and deliveries to remote locations may take longer. Please note that unforeseen delays due to weather, carrier issues, or customs processing are beyond our control.
Bill of Lading (BOL)
A Bill of Lading (BOL) is a legally binding document required for all LTL shipments. It serves as a receipt for the goods being shipped and outlines the terms and conditions of the transportation agreement. The BOL includes essential information such as the shipper's and consignee's details, a description of the goods, weight, and freight class. Accurate and complete information on the BOL ensures proper handling and billing of your shipment.
Tracking Your Order
For shipments sent via UPS or FedEx, we provide tracking numbers to monitor your package's progress. For LTL shipments, tracking information may not always be available. If you require updates on your LTL shipment, please contact our support team for assistance.
Freight Shipments
For larger orders requiring freight shipping, we will coordinate the best method to deliver your order safely. Freight deliveries are typically curbside, meaning you may need equipment or personnel to unload the shipment upon arrival. If you require special accommodations, such as liftgate service, please let us know in advance.
Damaged or Lost Shipments
We take every precaution to pack and secure our products; however, if your shipment arrives damaged or is lost, please follow these steps:
Inspect the Shipment Upon Arrival: Before signing the delivery receipt, thoroughly inspect the shipment for any visible damage or shortages.
Document Any Issues: If damage or loss is apparent, clearly note the specifics on the delivery receipt or proof of delivery (POD) form. This documentation is crucial for supporting your claim.
Retain All Packaging Materials: Keep the original packaging and damaged goods as they may be required for inspection during the claims process.
Notify Us Promptly: Contact our customer service team within 24 hours to report the issue. Timely notification allows us to initiate the claims process effectively.
Provide Supporting Documentation: We may request photos of the damage, copies of the BOL, delivery receipt, and any other relevant documents to process your claim efficiently.
Please note that failure to document damages upon delivery may result in the denial of your claim.
International Shipping
We offer international shipping to select locations. Customers are responsible for any customs duties, taxes, or import fees required by their country. Shipping times for international orders vary based on destination and customs clearance processes.
Order Modifications & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may not be feasible. In such cases, our standard return policy will apply.
Returns & Exchanges
We stand by the quality of our products and want you to be satisfied with your purchase. For or any further inquiries regarding our shipping policies or special requests, feel free to contact us. Our team is happy to assist you in ensuring a smooth and hassle-free shipping experience.